Training Completion
84%
+6%
Avg. Quiz Score
81%
+3%
Resource Usage
1,842
+12%
Community Engagement
312
+18%
Completion Trend
W1
W2
W3
W4
W5
W6
Quiz Averages
Fundamentals82%
De-escalation74%
Soft Skills88%
Process79%
Coaching85%
Most Used Modules
Inbound Soft Skills412
Customer Service Fundamentals388
De-escalation301
Outbound Soft Skills244
Coaching with GROW196
Most Downloaded Resources
- 1Onboarding Facilitator Deck612
- 2Empathy in Voice — Workshop Plan503
- 3Active Listening Field Guide482
- 4Tone of Voice Standards421
- 5De-escalation Quick Reference391
Most Active Trainers
LH
Lena Hart
31 posts · 24 shared
AD
Aïsha Diallo
27 posts · 14 shared
MO
Marc Owens
22 posts · 18 shared
PS
Priya Shah
19 posts · 31 shared
JB
Jonas Becker
14 posts · 11 shared